Privacy Policy
Your privacy matters to us. Learn how quistralunex protects and manages your personal information with transparency and care.
Last Updated: March 15, 2025
Introduction
At quistralunex, we believe that privacy is a fundamental right. This comprehensive privacy policy explains how we collect, use, store, and protect your personal information when you interact with our financial progress measurement platform. We're committed to transparency about our data practices and want you to understand exactly how your information is handled.
This policy applies to all services offered through quistralunex.com, including our learning programs, educational resources, and business solutions. By using our services, you're agreeing to the practices described in this policy. We encourage you to read through this document carefully – and don't hesitate to reach out if you have questions.
Information We Collect
We collect information in several ways to provide you with the best possible experience on our platform. Understanding what we collect helps you make informed decisions about sharing your information with us.
Information You Provide Directly
- Account registration details including your name, email address, and chosen password
- Profile information such as professional background, learning goals, and preferences
- Communication content when you contact our support team or participate in surveys
- Payment information for premium services, processed securely through our payment partners
- Educational progress data as you complete courses and track your financial learning journey
Automatically Collected Information
- Device information including browser type, operating system, and screen resolution
- Usage patterns such as pages visited, time spent on different sections, and feature interactions
- IP address and general location information to provide relevant content and security
- Cookies and similar technologies to enhance your browsing experience and remember your preferences
How We Use Your Information
Your information helps us create a personalized and valuable experience. We use your data responsibly and only for purposes that benefit your learning journey and platform experience.
- Service Delivery: We use your information to provide access to our educational content, track your progress, and customize your learning experience based on your goals and preferences.
- Platform Improvement: Usage data helps us understand how people interact with our platform, allowing us to improve features, fix issues, and develop new educational resources.
- Communication: We send important updates about your account, new educational content, and platform changes. You can control the frequency and type of communications you receive.
- Security and Fraud Prevention: Your information helps us protect your account and maintain the security of our platform for all users.
- Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, there are specific circumstances where we may share your information to provide services or meet legal obligations.
We never sell, rent, or trade your personal information to marketers or data brokers. Your trust is more valuable to us than any potential revenue from data sales.
Service Providers
We work with trusted partners who help us operate our platform. These include payment processors, email service providers, and cloud hosting services. All partners are contractually required to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation. We'll always try to notify you in advance unless prohibited by law or if the disclosure is related to an emergency situation.
Your Privacy Rights
You have significant control over your personal information. We've designed our systems to make it easy for you to exercise these rights.
Access Your Data
Request a copy of all personal information we have about you. We'll provide this in a readable format within 30 days of your request.
Correct Information
Update or correct any inaccurate personal information in your account. Most corrections can be made directly through your account settings.
Delete Your Account
Request complete deletion of your account and associated data. Some information may be retained for legal or security reasons as described in this policy.
Portable Data
Download your data in a portable format that you can use with other services. This includes your learning progress and account information.
Opt-Out Options
Control marketing communications and data processing activities. You can adjust these preferences in your account settings or by contacting us.
Restrict Processing
Limit how we use your information in certain circumstances while maintaining your account access and core functionality.
Data Security and Protection
Protecting your information is one of our highest priorities. We implement multiple layers of security to safeguard your data from unauthorized access, alteration, or destruction.
Technical Safeguards
- End-to-end encryption for all data transmission between your device and our servers
- Regular security audits and penetration testing by independent security firms
- Multi-factor authentication options to protect your account access
- Automated monitoring systems that detect and respond to potential security threats
- Regular software updates and security patches to address emerging threats
Organizational Measures
- Employee access to personal data is limited to those who need it for their job functions
- Regular privacy and security training for all team members
- Incident response procedures to quickly address any potential data breaches
- Data retention policies that automatically delete information when it's no longer needed
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and meet our legal obligations. Different types of information have different retention periods based on their purpose and legal requirements.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | Active account + 3 years | Service delivery and legal compliance |
| Learning Progress | Active account + 1 year | Educational continuity and platform improvement |
| Payment Records | 7 years from last transaction | Financial regulation compliance |
| Support Communications | 3 years from last contact | Customer service quality and legal protection |
| Usage Analytics | 2 years from collection | Platform optimization and feature development |
International Data Transfers
As a Canadian company, we primarily store and process data within Canada. However, some of our service providers may process your information in other countries. When this happens, we ensure appropriate safeguards are in place to protect your information.
Cross-Border Data Protection
Any international data transfers are conducted under strict contractual protections that require the same level of privacy protection you would receive in Canada. We work only with service providers who demonstrate strong privacy practices and comply with international privacy frameworks.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These small files help us remember your preferences, keep you logged in, and understand how you use our services.
Types of Cookies We Use
- Essential Cookies: Required for basic platform functionality like login and security features
- Preference Cookies: Remember your settings and customization choices
- Analytics Cookies: Help us understand how users interact with our platform to make improvements
- Marketing Cookies: Used to deliver relevant content and measure campaign effectiveness (optional)
You can control cookie preferences through your browser settings or our cookie preference center. Note that disabling certain cookies may limit some platform functionality.
Children's Privacy
Our services are designed for adults and we don't knowingly collect personal information from children under 13 years of age. If we discover that we've inadvertently collected such information, we'll delete it immediately.
If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove that information from our systems.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through your account email and prominently display the updates on our platform.
We encourage you to review this policy periodically to stay informed about how we're protecting your information. The "Last Updated" date at the top of this document shows when the most recent changes were made.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
Email: info@quistralunex.com
Phone: +14183382745
Address: 5400 Tecumseh Rd E, Windsor, ON N8T 1C7, Canada
We typically respond to privacy inquiries within 48 hours and will work with you to address any concerns about your personal information.